Question 1

What should I do first if my child is being cyberbullied?

Accepted Answer

Stay calm, listen and reassure your child that they are not to blame. Check for any immediate danger, preserve suitable evidence and agree the next steps together. The free pack provides a complete first-24-hours plan.

Question 2

Should I take my child’s phone away?

Accepted Answer

Not automatically. Removing all access can feel like punishment and may separate your child from supportive friends. Any temporary restrictions should be proportionate to the risk, explained clearly and reviewed together.

Question 3

How should I preserve evidence of cyberbullying?

Accepted Answer

Save full-screen screenshots that show the account, message, date and surrounding context. Keep an incident log and retain platform report numbers. Never download, save or forward sexual images of anyone under 18.

Question 4

Should I tell my child’s school about online bullying?

Accepted Answer

Contact the school when another pupil is involved or the behaviour is affecting your child’s safety, wellbeing, attendance or learning. Ask for a named contact, immediate safety measures and a date for reviewing progress.

Question 5

When should I contact the police or CEOP?

Accepted Answer

Call 999 if someone is in immediate danger. Contact the police about suspected crimes such as credible threats, repeated harassment or hate crime. CEOP is the appropriate route for concerns involving online child sexual abuse or grooming—not ordinary bullying, hacking or fake accounts.

Question 6

Is the cyberbullying safety pack free?

Accepted Answer

Yes. The PDF is free and includes warning signs, first-24-hours guidance, evidence advice, escalation routes and a printable family action plan.